Responsible Gaming
Gaming Should Be Entertainment
At Betway, we believe that gambling should be enjoyed as a form of entertainment, not as a way to earn money or solve financial problems. Betting should only be done with money you can afford to lose, and it should never interfere with your essential expenses or wellbeing.
If you find yourself relying on gambling for income or as a solution to financial difficulties, it may be time to seek support.
Age Verification
In the United Kingdom, you must be 18 years of age or older to gamble legally. All users of Betway must complete age verification as part of our registration process. We are committed to preventing underage gambling and protecting young people.
Parents and guardians can use parental controls and monitoring tools to help protect young people in their care.
Warning Signs of Problem Gambling
If you recognise any of the following signs in your own behaviour or that of someone you know, it may indicate problem gambling:
- Frequently thinking about gambling, planning gambling sessions, or reliving past experiences
- Needing to gamble with increasing amounts of money to achieve the desired excitement
- Repeated unsuccessful attempts to reduce or control gambling
- Becoming restless or irritable when trying to stop or reduce gambling
- Gambling to escape problems or relieve negative emotions
- Chasing losses by returning to gamble again to recover money lost
- Lying to family, friends, or healthcare providers about the extent of gambling
- Jeopardising important relationships, education, or employment opportunities due to gambling
- Relying on others to provide money for gambling or to help with financial difficulties caused by gambling
- Using gambling as a way to cope with stress, anxiety, or depression
If you experience any of these signs, please seek help immediately.
Self-Help Tools and Responsible Gaming Features
Betway provides a range of tools to help you stay in control of your gambling:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit into your account
- Loss Limits: Set limits on the amount of money you are willing to lose over a specified period
- Bet Limits: Control the maximum stake you can place on individual bets
- Reality Checks: Receive reminders during your gaming session about how long you have been playing
- Time-Out: Take a temporary break from gambling for a set period (from 24 hours to 30 days)
- Self-Exclusion: Permanently exclude yourself from your Betway account and our affiliated sites
These tools are available in your account settings. We encourage you to use them as part of your commitment to responsible gambling.
Support Organizations and Resources
If you are struggling with gambling, professional help is available. The following organisations provide free, confidential support:
United Kingdom
- GamCare – Free counselling and support for problem gamblers and their families
www.gamcare.org.uk | Telephone: 0808 8020 133 - GamStop – National self-exclusion scheme for online gambling
www.gamstop.co.uk - Gamblers Anonymous – Support groups for problem gamblers
www.gamblersanonymous.org.uk - National Problem Gambling Clinic – NHS specialist service
Telephone: 0203 228 0000
International Support
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org | National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
www.bzga.de
If You Need Help
If you are experiencing problems with gambling, please reach out today. There is no shame in seeking help, and support is available 24/7.
Contact one of the organisations listed above or speak to your doctor. You can also contact our customer support team, and we will help you access support services or set up self-exclusion on your account.
Remember: Gambling should be fun. If it stops being fun, it's time to seek help.